Refund policy

We want you to be completely satisfied with your purchase. However, due to the delicate nature of paper-based toys, we have a slightly different return policy for them compared to other products.

 

For unopened items:

  • You are eligible for a full refund or exchange within 5 days of receiving your order, provided the items are still unopened and in their original packaging.

  • To initiate a return or exchange, please contact our customer service team at thelilkidcompany@gmail.com with your order number and reason for return.

  • We will provide you with a return shipping label (for free within the original shipping region) and instructions on how to return the item.

 

For opened items:

  • Unfortunately, we cannot accept returns or exchanges for opened paper-based toys due to the difficulty of verifying their condition. This is to ensure the quality and hygiene of the product for future customers.

  • Exceptions: We may consider exceptions on a case-by-case basis for damaged or defective items. Please contact customer service for assistance.

 

Additional Notes:

  • Original shipping charges are non-refundable.

  • You are responsible for the return shipping cost unless the return is due to our error (e.g., sending the wrong item).

  • Once we receive your returned item(s) in the original condition, we will process your refund or exchange within 10 business days.

 

Cancellation Policy:

Order cancellation is possible within 24 hours of placing the order or before the order is shipped out. Kindly contact us on +91 9324294252 or mail us at thelilkidcompany@gmail.com with the cancellation request to check for eligibility. In case, for some unavoidable reason, you need to return it- the shipping charges will need to be borne by the customer. For prepaid orders, cancellation refund will be initiated immediately once the order has been cancelled from our end.
 

Exchanges (If Applicable):

We're here to make sure you're happy with your purchase! Here's what you need to know about exchanging items:

1.Missing Items: We entertain exchanges exclusively for cases where items are missing from the box. Should you encounter this issue, kindly reach out to us at 9324294252 or send an email to thelilkidcompany@gmail.com Our team will promptly assist you in resolving the matter.

Quality and Product Information: We take pride in sourcing and offering high-quality products. We strive to present comprehensive product details, including dimensions and learning outcomes, within the product description. Please note that exchange or returns due to personal preferences such as disliking the product, the product theme, or subjective quality assessments will not be accepted. This is also to ensure We kindly request our customers to thoroughly review all details provided before placing an order or reach out to us if you need any clarity, we’re happy to help!